Frequently Asked Questions

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Frequently Asked Questions

Please visit our Remote Proctoring FAQ Page page to learn more about Online Proctored Exams.

GENERAL EXAMINATION INFORMATION
  • CNA offers a total of 19 different certification exams.
  • The CNA Certification Examinations are a total of 4 hours in duration
  • The exam results will be emailed three weeks after the exam’s last day of administration

Note: All candidates writing via ProctorU are responsible for purchasing the correct reservation product (certification exam) for their respective specialty and nurse registration category. Please ensure the exam listed in your account corresponds with the exam you have been approved to write. If you purchased and booked the incorrect exam, please contact Meazure Learning directly for assistance. 

PERMISSIBLE ITEMS
  • Water or other beverages in a clear, label free water bottle or container
  • You are not permitted to wear a watch.
  • Bathroom breaks are permitted, but you must notify the proctor prior to leaving the exam room and upon your return. The exam timer will not be paused and you will be required to re-pan the examination room upon your return.
  • You may take no more than a 5 minute bathroom break - if the bathroom break is longer than 5 minutes, the proctor will file an incident report.
ACCEPTABLE FORMS OF IDENTIFICATION
  • You must present a valid (unexpired, original ID - no photocopies).
  • This must be government issued and have your first and last name, photo and signature. The first and last name that you used to register must match exactly the first and last name on the ID that you will present at the time of your test.
  • Acceptable forms of ID include: Driver's licence, passport, military ID card or provincial/territorial ID card.
PLATFORM TUTORIAL
  • The platform tutorial is available to all candidates to gain familiarity with the examination platform prior to their exam appointment. It can be accessed by logging into your account here and clicking on the 'Exams' tab.
  • The tutorial exam will not affect your examination results, responses or timing, and you can take this as many times as you choose.
  • NOTE: There is no content specific questions in this Tutorial.
WHAT SYSTEM / TECHNOLOGY IS REQUIRED ON THE EXAM DAY?

Please click here for a full list of system requirements.

  • PC or Mac are supported.
  • Chromebooks, tablets, iPad, mobile devices (cellphones) are not supported.
  • You must write your exam using a personal computer and network. You will be required to install a program upon connection to the proctor. Ensure to confirm you can install programs on your personal computer. This is available for download prior to examination day.
  • You are only allowed to have 1 monitor running during the exam.
  • Webcam: You must be able to move the camera around to provide a 360 degree pan (this can be built-in to the computer or a separate device)
    • Note: You will be required to use a mirror or reflective surface to show the proctor your monitor during the registration process. This can include a cell phone with a front facing camera.
  • Microphone
  • Internet: A hardwired connection is preferred. If you choose to use wireless, we recommend a speed of at least 10Mbps
  • Google Chrome (recommended)

It is mandatory that all candidates test their exam day computer PRIOR to the examination date to ensure all requirements are met. Please do so by using the 'Test it out' function in your account.

WHAT ENVIRONMENT IS SUITABLE FOR EXAM DAY?
  • You must be in a quiet, well-lit room.
  • Your physical workspace must be completely cleared except for any approved materials.
  • Your physical workspace must be a hard surface (i.e., desk or table).
ON EXAM DAY

IMPORTANT - PREPARING FOR EXAM DAY

Ensure your computer station is prepared 30 minutes prior to the scheduled connection time to reduce potential connection issues. It is MANDATORY that all candidates test their exam day computer PRIOR to the examination date to ensure all requirements are met. If a candidate is unable to access their examination due to a failure to complete the computer readiness check prior to the exam, they will forfeit their booking.

For additional preparedness, you MUST review the Remote Proctoring FAQ Page regarding remote proctoring and preparedness for examination day.

These steps must be completed prior to Exam Day

Need help identifying your which Apple download to use? Read this support article to determine if you are on an Intel or M1 Mac.

  1. Google Chrome is the recommended browser for Online Proctored Exams. Please complete the installation of this program on your computer PRIOR to the examination date.
  2. Download the Guardian Secure Proctoring Browser:
  3. Before launching your exam, disable the pop-up blocker in your Chrome Browser

Meazure Learning highly recommends downloading the secure browser and testing your equipment well in advance of your test session. Please read more details via the link above.

Technical issues encountered during the exam, which are a result of the candidate requiring a rebooking of the exam, may result in additional exam fees payable by the candidate.

CANCELLATION POLICY

Remote Candidates:

  • Candidates must provide a minimum of 24 hours notice to cancel their appointment without any penalties. To request a refund for your ProctorU seat fee, please contact Meazure Learning directly.
  • Technical issues encountered during the exam, which are a result of the candidate requiring a rebooking of the exam, may result in additional exam fees payable by the candidate.

In person Candidates:

  • Meazure Learning will not be held responsible for expenses incurred beyond the cost of the exam, including but not limited to travel expense and lost wages on the day of the exam. Please note - any cancellation requests with less than 10-business days notice to your booking date will forfeit your examination sitting fee.
PRACTICE EXAM ACCESS

New for May 2024: Practice tests will now be granted with the purchase of your exam seat. When selecting your product, please choose the correct nursing specialty.

To access your practice exam after purchase, please log into https://cna.ysasecure.com/login, click on “Exams” and select practice test. You will have 20 attempts at the practice test which will expire on the last day of the examination window.

CONTACT INFORMATION FOR Meazure learning

If you are having trouble confirming the exam day processes or connecting with a proctor, feel free to contact Meazure Learning directly. 

Meazure Learning Support

Real Time Chat: Click HERE.
Ticket support (for non-urgent matters): Click HERE.
Phone: 1-855-772-8678, Option 1.